Reduce Technician Turnover by Making PTCB Recertification Seamless

Renewal is one of the few turnover moments a pharmacy leader can see coming. The deadline is known well in advance, and so is the friction. Technicians manage their own credits and carry the renewal cost themselves, and enough of them let it slide that the deadline passes.

About 300,000 pharmacy technicians hold PTCB certification, and 15 to 20 percent of them renew late in every cycle. PTCB has found that many of the technicians who let certification lapse never re-certify. They leave the profession rather than move to a competitor, which makes each one a $25,000 to $35,000 replacement in a market that is already short on technicians.

Certification Renewal Manager, included in the Pharmacy Technician Learning & Practice Suite, removes that friction. Recertification stops being something your technicians manage and becomes something that happens for them.

What That Looks Like for Your Team

• Avoidable turnover removed. Technicians who would have missed a renewal stay certified, and stay on your team.

• Certification that holds without oversight. Nobody on your staff has to track who is current or chase down submissions.

• Administrative load off your team. Renewal fees run through one contract instead of reimbursement receipts handled one at a time.

• Sponsorship that retains. The money you already spend on certification starts working as retention.

• A seamless experience for your technicians. Nothing to submit and nothing to pay.

You are already paying to certify these technicians. Certification Renewal Manager is what keeps that certification current and that technician on your team.

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